English in Action Limited, registered in England & Wales No. 3528553
Registered Office: Camburgh House, 27 New Dover Road, Canterbury, Kent, CT1 3DN, UK
TERMS & CONDITIONS
LESSONS & TIMETABLES
We provide tuition and supervision as specified in the programme outline. Please note that our staff do not always provide supervision of students during breaks between lessons.
Courses are taught by qualified teachers, all of whom hold a recognised EFL teaching qualification (CELTA, TESOL), or who have qualified teacher status in the UK (PGCE, BEd). Some teachers will have both.
Accommodation is only provided for residential programmes. Details will be provided in the promotional material and on the website. Please be aware that it is likely that participants will need to share their room and facilities.
All participants are given the materials required to complete the programme. If additional (optional) materials are required then you will be advised prior to the start of the course.
There are no hidden costs – everything is covered within the fees.
PAYMENT OF FEES
We ask you to pay any outstanding balance at least 30 days prior to the course start date.
CANCELLATIONS & REFUNDS
You can cancel your booking up to (and including) 31 days before the course start date.
If you have already paid the balance then we will refund the total minus a €50 fee. If you have only paid the deposit then it will be forfeited but you won’t be liable for the balance.
If you cancel within 30 days of the course start date then unfortunately no refund will be offered. You are welcome to change the name of the participant but we can’t offer a refund as most of our costs will already have been incurred and we are unable to recoup most of these costs.
All applications for refunds must be made, in writing, within 3 months of the course ending. After that time, they will not be accepted.
Refund requests to: firstname.lastname@example.org
COMPLAINTS POLICY AND PROCEDURE
Any complaint or expression of dissatisfaction will be treated with the utmost seriousness. In the event of you wanting to register a complaint, please contact us directly.
- We undertake to respond in a timely manner and to resolve the issue to your satisfaction
- If you are not satisfied with our response, we will put you in contact with Eaquals, who will investigate the complaint and act as a mediator to help find a solution
- If you are unhappy with the response of Eaquals, the complaint with be passed on to the independent ombudsman, who will make a final judgement on the matter
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More information can be found here.
THE GENERAL DATA PROTECTION REGULATION (GDPR) 2018
The EIA website complies with the principles of the GDPR 2018.
USE MADE OF PERSONAL INFORMATION
Personal information provided to EIA via EIA website will be used for the purposes outlined at the time of collection.
In addition, personal information may be used for statistical analysis.
Personal data will be collected and processed by EIA to provide goods and services, including marketing, advertising and promotions, unless a user elects to opt-out of receiving such communications.
Your personal details will not be made available to any third parties.
USE OF DATA FOR DIRECT MARKETING PURPOSES
EIA may provide information on the company’s products, membership services, events, and training and education programmes to members who have previously given their consent to receive such communications. If at any time users want EIA to stop sending such communications they should email email@example.com or write to: English in Action Ltd, Partnership House, 22 Hawks Lane, Canterbury, Kent, CT1 2NU, United Kingdom. Emails will always include a link to unsubscribe from future communications.
VERIFYING, UPDATING AND AMENDING YOUR PERSONAL INFORMATION
If, at any time, a user wants to verify, update or amend their personal data they may simply email their request to firstname.lastname@example.org. Verification, updating or amendment of personal data takes place within 40 days of receipt of the request.
LINKS TO THIRD PARTY WEBSITES
The Company is not responsible for the privacy policies of third party websites. The Company advises users to read the privacy policies of other websites before registering any personal data.
The Company holds your personal data in accordance with the security provisions of the GDPR.
NOTIFICATION OF CHANGES
The information contained in this website has been prepared solely for the purpose of providing general information about English in Action (EIA), its partners and the services that they offer.
Whilst every effort has been made to ensure that the information provided is accurate, it does not constitute any form of advice, recommendation, representation, endorsement or arrangement by EIA.
The information presented is believed to be reliable but it’s subject to change at any time without notice. EIA do not guarantee its completeness or accuracy. By accessing this website you agree that EIA will not be liable for any direct, indirect or consequential loss arising from the use of the information and material contained in this website or from your access of other material on the internet via web links from this site.
The copyright in the material contained in this website belongs to EIA. Any person may copy any part of this material, subject to the following conditions:
- The material may be used only for non-commercial purposes;
- The copies must retain any copyright or other intellectual property notices contained in the original material;
- The products described in this website may be the subject of other intellectual property rights reserved by EIA or other third parties. No licence is granted in respect of those intellectual property rights.
- Images, pictures, videos, logos and graphics on this site are protected by copyright and may not be reproduced or appropriated in any manner without written permission of their respective owner(s).